Refunds

We kindly ask that you contact us at info@chaoticsoulsclothing.co.uk. before sending an item back. This is so we can ensure we can process it quickly and correctly. You must also include a note within your order with your order reference as a minimum.

We cannot guarantee to exchange or credit a faulty item. If you believe your item has a fault, please contact us prior to sending any items back at: info@chaoticsoulsclothing.co.uk, include all details as well as any photographs of the fault. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Only full-price items may be refunded. Unfortunately, sale items cannot be refunded and we will therefore offer an exchange or credit off future orders if you wish to return any sale items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We reserve the right to refuse a refund or exchange if the item(s) have any signs of wear, damage, alterations or misuse.

We are not responsible for any lost or damaged returns/exchanges.

All refunds are issued to the original payment method.

We do not offer refunds for any items that have been damaged in shipping. If any issues occur, you must raise this with the courier (Royal Mail). 

The costs incurred to return an item to us is your responsibility and we do not cover these costs.

If you are shipping an item(s) over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we will not issue a refund unless we have the item.

To start a return, you can contact us at info@chaoticsoulsclothing.co.uk.

To return your product, you should post your product to: Chaotic Souls Clothing, Otium Lodge, Lodge Lane, Colchester, Essex Co4-5nd.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please follow the steps below (Late or missing refunds) or contact us at info@chaoticsoulsclothing.co.uk.

Late or missing refunds: -

If you haven’t received a refund yet, first check your bank account.
If applicable, contact your credit card/bank company, it may take some time before your refund is officially processed.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@chaoticsoulsclothing.co.uk

Damages and issues: -

Please inspect your order upon receipt and contact us within 24 hours of delivery if the item is defective or if you receive the wrong item, so that we can evaluate the issue and make it right.

We cannot be held responsible for packages that are damaged in transit/delivery. If any issues do occur, you must raise this with the courier (Royal Mail).

We are not responsible for any lost or damaged returns/exchanges.We cannot guarantee to exchange or credit a faulty item. If you believe your item has a fault, please contact us prior to sending any items back at: info@chaoticsoulsclothing.co.uk, include all details as well as any photographs of the fault.

If you are shipping an item(s) over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exceptions / non-returnable items: -

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: -

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.